Refund policy
COMPLIMENTARY SHIPPING
De Bluze offers complimentary standard shipping on all orders placed through our official website.
Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing tracking information. Delivery times may vary depending on the destination, carrier availability, local customs procedures and periods of high demand.
Please ensure that your shipping address and contact details are complete and accurate before submitting your order. De Bluze cannot be responsible for delays caused by incorrect or incomplete delivery information.
A signature may be required upon delivery, depending on the value of the order, destination or carrier requirements.
Responsibility for the order passes to you once delivery has been confirmed at the address provided at checkout.
ORDER PROCESSING
Each order is carefully prepared and inspected before dispatch.
Orders placed on weekends or public holidays will begin processing on the next business day. Processing times may be extended during holidays, promotional periods or periods of unusually high demand.
Once an order has entered the fulfillment process, it may no longer be possible to amend or cancel it.
INTERNATIONAL ORDERS
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where applicable, these charges may be collected at checkout or may be payable separately upon import, depending on the destination and shipping method. Any duties, taxes or fees not collected by De Bluze at checkout are the responsibility of the recipient.
Customs requirements and processing times vary by country and may occasionally delay delivery.
COMPLIMENTARY RETURNS
De Bluze offers complimentary returns on eligible items purchased directly through our official website.
A return request must be submitted within 30 days of confirmed delivery.
Items purchased from an authorized retailer, department store, marketplace or other third-party seller must be returned through the original place of purchase and cannot be returned directly to De Bluze.
To be eligible for return, an item must be:
- Unworn, unused and in its original condition.
- Returned with all original tags, protective materials, packaging and accompanying documents.
- Accompanied by valid proof of purchase.
- Free from scratches, marks, alterations, damage or signs of wear.
All returned items are subject to inspection before a refund is approved.
NON-RETURNABLE ITEMS
The following items may not be eligible for return:
- Personalized, engraved, altered or made-to-order items.
- Items that have been worn, damaged or modified after delivery.
- Items returned without their original packaging, protective materials or documentation.
- Items marked as final sale, where permitted by law.
This does not affect any rights you may have in relation to defective, damaged or incorrectly supplied products.
HOW TO REQUEST A RETURN
To begin a return, contact our customer support team within 30 days of delivery and provide your order number and details of the item you wish to return.
Once your return request has been approved, we will provide return instructions and a complimentary return shipping label.
Returns sent without prior authorization may not be accepted. All returns must be shipped using the method and label provided by De Bluze.
Please retain proof of shipment until your return has been received and processed.
REFUNDS
Once your return has been received, it will undergo a quality inspection.
We will notify you when the return has been approved or if further information is required.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, card issuer or payment provider.
Any expedited shipping charges, customs duties, import taxes or external fees paid separately by the customer are non-refundable unless required by applicable law.
EXCHANGES
Direct exchanges are not currently available.
To purchase a different item, size or variation, please return the original item in accordance with this policy and place a new order through our official website.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Every De Bluze order is inspected before dispatch.
If your item arrives damaged, appears to have a manufacturing defect or differs from what you ordered, contact our customer support team promptly after delivery.
Please provide your order number, a description of the issue and clear photographs of the item, packaging and shipping label where relevant.
We will review the matter and provide an appropriate remedy in accordance with applicable law and our warranty terms.
RETURN REVIEW
De Bluze reserves the right to decline a return if the item does not meet the conditions set out in this policy.
Items showing signs of wear, alteration, damage, improper handling or missing original components may be returned to the customer and may not qualify for a refund.
This policy applies only to purchases made directly through the official De Bluze website and is in addition to any rights available to you under applicable law.